Shipping & Delivery Information
At CompleteHeli.com we want our customers to be completely satisfied with their shopping experience with us. If for any reason you don't like or don't want something you've purchased you may return the New and Unused merchandise within 30 days for a full refund, exchange, or store credit minus shipping charges. New and unused merchandise MUST be returned in their original packaging. If you choose to refuse your package upon delivery we will refund you for the full amount of your order minus any fees associated with your package once we receive the package back to our store.
You MUST contact us to receive an RMA# (Return Merchandise Authorization) before you return an item to us.
Defective merchandise claims are referred directly to the manufacturer of that product. Please note that we are not responsible for defective merchandise and cannot provide refunds for any used and/or defective merchandise. Most manufacturers will repair or exchange defective products as agreed to under warranty. If the manufacturer does not handle your claim to your satisfaction please contact us and we will be happy to help you out to the best of our ability.
Backorder order items are noted as such on their product information page and in the shopping cart during checkout. Generally we can ship out backorders in 5-7 business days, depending on the stock status at the distributor. Due to the nature of backorder items we do not accept cancellation of the order for 14 days after the order is placed. If we are unable to ship the item within 14 days we will offer a full refund, you will also be given the option to allow the order to continue processing until the item becomes available.
Special Order Items
Special order items are noted as such on their product information page and in the shopping cart during checkout. Generally we can ship out special orders in 5-7 business days, depending on the stock status at the distributor. Due to the nature of special order items we do not accept cancellation of the order for 14 days after the order is placed. If we are unable to ship the item within 14 days we will offer a full refund, you will also be given the option to allow the order to continue processing until the item becomes available.
Shipping and Handling
We pride ourselves for being able to get most orders that are placed by 12:00pm Noon (Pacific Time) shipped out the very same day (We do not ship orders on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States. You will have several shipping options to choose from through FedEx, United States Postal Service (USPS) or United Parcel Service (UPS). With USPS we always use delivery confirmation with domestic shipping and packages are insured. FedEx and UPS shipments have tracking and are insured.
Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process you can see what the shipping charges will be without actually needing to complete an order.
Please note that on most orders over $250 a signature will be required before the delivery person can release the package. You must state in the order notes or contact us if you would like to request that we ship your package without a signature required.
In order to determine how long it may take for your order to be processed, please use the following table as a GUIDE:
|Shipping Type Selected||Usually ships|
|UPS/FedEx Next Day, 2nd Day, 3 Day & International Priority||1 - 2 days|
|USPS Express Mail||1 - 2 days|
|USPS Priority Mail / Global Express Mail||1 - 2 days|
|FedEx Home Delivery / UPS Ground||1 - 3 days|
|USPS First Class Mail, Parcel Post & Airmail||1 - 3 days|
|Super Saver Free Shipping||2 - 5 days|
It is not guaranteed that orders will leave within the time frames listed above. Weekends and holidays are not counted as days of shipping. We do not stock all of the parts listed on our website and may have to special order some items.
How Do I Take Advantage of Free Super Saver Shipping?
Super saver free shipping only applies to order with over $100 of qualifying merchandise (excluding taxes), weighing less than 10lbs, and shipped within the contiguous United States.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. Customers with packages that have not been received after 30 days from shipment date can file a claim directly with us.
Important: In our attempts to combat fraud, we can only ship to the credit card holder's billing address. Please ensure you list the billing address exactly as it appears on your credit card statement or it may be declined by our merchant bank. We screen diligently for Credit Card fraud!