At CompleteHeli.com we want our customers to be completely satisfied with their shopping experience with us. If for any reason you don't like or don't want something you've purchased you may return the New and Unused merchandise within 30 days for a full refund, exchange, or store credit minus shipping charges. New and unused merchandise MUST be returned in their original packaging. If you choose to refuse your package upon delivery we will refund you for the full amount of your order minus any fees associated with your package once we receive the package back to our store.
You MUST contact us to receive an RMA# (Return Merchandise Authorization) before you return an item to us.
Defective merchandise claims are referred directly to the manufacturer of that product. Please note that we are not responsible for defective merchandise and cannot provide refunds for any used and/or defective merchandise. Most manufacturers will repair or exchange defective products as agreed to under warranty. If the manufacturer does not handle your claim to your satisfaction please contact us and we will be happy to help you out to the best of our ability.